US Ghost Adventures Return and Refund Policy
At US Ghost Adventures, we value your satisfaction and aim to provide top-notch products and services. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth process.
Return Window
- You have 30 days from the date of purchase to return an item.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all original packaging and tags intact.
- Proof of purchase, such as a receipt or order confirmation, is required.
Return Process
- Contact our customer service team at orders@usghostdventures.com to initiate your return.
- Once your return request is approved, you will receive instructions on how to proceed.
- Carefully package the item to prevent damage during transit.
Return Shipping Costs
- Return shipping fees are the responsibility of the buyer.
- We recommend using a trackable shipping method to ensure your return is successfully received.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as "final sale"
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos and details of the issue. We will arrange for a replacement or refund.
For further assistance, please reach out to our team at orders@usghostadventures.com. Thank you for choosing US Ghost Adventures!